Privacy Policy

Web Solution Privacy Policy
At Web Solution, we value the personal information you provide and are committed to using it in ways that meet your expectations. This Privacy Policy explains how we protect your privacy, how we use your data, and how you can control its use. If you have questions or wish to change how we handle your information, please contact us:

• Email: privacy@wbsolution.co.uk
• Phone: 07869-395457
• Post: Web Solution, 9 Pear tree street , PR5-6EZ

The Information You Provide to Us

When you contact Web Solution directly via our website, phone, or in person, we only collect the information needed to provide the requested service. Typically, this includes:

• Your name
• Your contact details
• Your company details

If you do business with us, we may also request additional information, such as finance details. Information may also be provided indirectly through platforms like social media or third-party websites when you make inquiries about our services.

Information Provided by Third Parties

Occasionally, we may receive personal data about you from other companies. We ensure that any data shared with us has been collected with your consent. If you believe this is incorrect, please inform us.

For data processing services we provide to our clients, any personal data we handle is governed by their respective privacy policies. We encourage you to review those policies for more information.

Cookies and Website Tracking

Our website uses cookies to improve functionality and tailor services to your needs. Cookies are small files stored on your device during browsing. They allow us to:

• Track website usage and preferences
• Provide a personalized experience
• Analyze website performance

You can disable cookies in your browser settings, but some features of our site may not function as intended.

How We Use Your Data

We use your personal information to:

• Deliver services and products you request
• Communicate about updates and offers relevant to your interests
• Improve our services and website
• Manage your account

For payment transactions, we use secure payment providers. We do not store credit card details.

Who We Share Your Data With

We do not sell your data. However, we may share it with trusted third-party processors for business operations, including:

• Payment processing services “Bank Transfert, Paypal”
• Email marketing tools “Mailchimp”
• Hosting providers : Siteground
• Analytics tools : Google Analytics

All data shared is processed under our control and within the European Economic Area (EEA) or in compliance with relevant data protection standards.

Data Security

We implement robust security measures to protect your personal information. Access to your data is restricted to authorized personnel who are trained in data protection practices.

Data Retention

We retain your personal information for as long as necessary to provide our services or as required by law. For example, financial records may be kept for up to seven years for auditing purposes.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request corrections to inaccurate information
• Suppress or remove your data from our systems (unless retention is required by law)

To exercise these rights, please contact us at privacy@wbsolution.co.uk.

Complaints

If you have a complaint about how we handle your data, please contact our Data Protection Officer at privacy@wbsolution.co.uk. If unresolved, you can contact the UK Information Commissioner’s Office at https://ico.org.uk/concerns/.

Links to Other Websites

Our website may contain links to external sites. Web Solution is not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

Business Changes

If Web Solution merges with or is acquired by another business, your data may be transferred to the new entity. You will be notified, and you can request the suppression or deletion of your data at that time.

Policy Updates

We regularly review and update this Privacy Policy. The most recent update was on 18/11/2024